Refund & Purchase Policy

Refund & Purchase Policy

We want to make your shopping experience as smooth and hassle-free as possible. Please take a few moments to review our refund & purchase policy to ensure that you are aware of our terms and conditions.

Ready to read the fine print? Please do so to avoid misunderstandings. By making a purchase with Inkgility or any of our affiliated brands (referred to henceforth as just “Inkgility”), you acknowledge that you have read and agree to our refund & purchase policy. If you have any questions or concerns, please contact our customer service team.

When ordering from Inkgility, you always have an hour to change your mind & cancel your order. To cancel your order, you must send an email to sales@inkgility.com within one hour with the subject line, “Cancellation Request”.

Why One Hour? Because we typically start expending our resources towards all projects an hour after the order has been placed.

A cancellation is only valid when an email has been sent to you confirming that your order has been canceled, after which a full refund will be provided.

After an hour of order placement, however, restrictions apply.

Printed Product Orders

On printed products, whether business cards, brochures, or other collateral material, a 50% refund (plus full shipping charges) may be granted if requested prior to the first artwork proof, and a 25% refund may be granted if requested prior to the second artwork proof. After the second proof, no refund is available, and there are no exceptions to this policy.

On all printed product orders, the 50% charge prior to the first artwork proof goes towards the time that has been used to create the design. The 75% charge prior to the second artwork proof goes towards the time that has been used to create the design & work on the revision.

Design & Development Projects

You may cancel within one hour of order placement for a full refund. One hour after order placement, there are no refunds for any project, and there are no exceptions to this policy.

You have two free revisions on any project, with additional revisions available for a fee that will be determined depending on the complexity of the revision.

Design projects are complete once a final proof has been approved. No subsequent revisions are available, even if your full allotment of revisions were not previously exercised.

Although our designers & developers are very talented and you have probably hired us because you are impressed with our portfolio, please keep in mind that due to the subjective nature of anything related to aesthetics/design, we cannot guarantee that you are going to like any of the designs we provide. We will, nevertheless, do our best to bring your vision to life and implement any revisions you may have.

Reprint Policy

If you receive a printed product with which you are dissatisfied, please email photo(s) of the product to sales@inkgility.com, pointing out what you consider deficient.

In some cases, you may be asked to return the entire shipment of product, but do not do so until directed.

Whatever your disappointment, we are committed to doing all we can to satisfy your concerns. Any error in production, or something different from the approved proof, will be reprinted-no questions asked.

We cannot, however, be responsible for customer errors that come about by ignoring the warnings sent out with all artwork proofs, or the customer’s inability to visualize the final product.

Examples of such warnings are: Cutting tolerance for designs with borders, scratches & reduced color opacity on clear & frosted plastic prints, metallic finish foiling rubbing off on plastic surfaces due to friction, printing solid ink coverage on a linen, textured or uncoated paper finish, etc.

Please refer to your Artwork proof to see other warnings.

Shipping & Delivery Policy

We do not ship to PO Boxes or Military Addresses.

Inkgility’s responsibility for your product ends when your order has been handed over to the shipping/delivery carrier.

If your order is returned due to being undeliverable, reshipment will require a fee that is 110% of the initial shipping charge.

If you no longer want the item, we will charge you a $15 recycling fee per package.

Items damaged in shipping should be addressed with the shipping carrier.

There is a $20 Address Correction surcharge fee imposed by the shipping carriers, which will be the responsibility of the customer and will be automatically billed to the credit card on file.

Please ensure you provide Inkgility with an accurate shipping address.

All orders must include a phone number to call in case there is a problem with delivery.

Shipping & Delivery Tracking Numbers

Due to the fact that Inkgility creates its products – as opposed to pulling ready-to-ship items from a shelf – shipment tracking numbers are not available until production has been completed.

Print Turnaround & Estimated Delivery Time Frame

Please refer to the product page on our website, invoice or email receipt for your Estimated Delivery Time Frame (Production Time + Shipping Time).

The production countdown starts on the next business day after the design proof approval, and the shipping countdown starts on the next business day after production has been completed.

In the event we are unable to complete production within the specified production time frame, we will do our best to accommodate for the additional time spent on production with a faster shipping method so that you can still receive your order on/around the estimated delivery date.

Due to the complexity of custom & branded print products, please keep in mind that we do not guarantee delivery dates, the date you are provided is simply an estimate, and an order that has exceeded the estimated delivery time frame cannot be canceled.

In addition, on rare occasion, the print output will not meet our quality control standards, and we’ll have no choice but to reprint your order, causing further delays.

Please keep in mind that although most of our custom printed products can be completed within a week, some products can take several weeks or months for completion.

Customs, Duties & Taxes for International Deliveries

Orders that are shipped to countries outside of the U.S., may be subject to customs duties and fees levied by the destination country (“Import Fees”).

You may be subject to such Import Fees, which are levied once a shipment reaches your country. You are responsible for all additional charges for customs clearance.

Customs policies vary widely from country to country, and Inkgility does not have control over these fees, nor can we predict the exact cost of these fees.

We are not responsible for informing you of the specific fees that will apply; it is your responsibility as the importer and the customer to check what your country’s requirements are for all customs fees, before placing your order.

You are responsible for contacting your local customs office for further information.

Please be advised that when customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

Disputes & Chargeback Policy

At Inkgility, we strive to provide our customers with high-quality products and excellent customer service. However, we understand that you may not always be satisfied with the end result of a product or service you’ve purchased from us.

If you have any issues or concerns with your order, please contact us as soon as possible at sales@inkgility.com. We will make every effort to resolve your issue to your satisfaction.

We take chargebacks very seriously and strive to maintain a fair and transparent process for resolving them.

If you file a chargeback against a transaction with us, we will review the dispute and provide any necessary information to the card issuer or payment processor in order to defend the transaction. We will also immediately begin the process of pursuing legal action & debt collection efforts against you, if we believe that the chargeback was fraudulent or unjustified.

In addition, we will report all fraudulent & unjustified chargebacks to relevant authorities and consumer credit reporting agencies.

It is important to note that if you file a chargeback without a valid reason, it may be considered fraudulent or unjustified.

Examples of fraudulent or unjustified chargebacks include, but are not limited to:

• You received a product or service, but claim that you did not receive it.
• You received a refund for the transaction but later filed a chargeback for the same transaction.
• You received a product or service and filed a chargeback claiming that it was not as described.
• You filed a chargeback claiming that the transaction was unauthorized, but you authorized the transaction.
• You filed a chargeback because an order was not delivered within the estimated delivery time frame; however, we do not guarantee delivery times.
• You filed a chargeback because you are unsatisfied with the end result of a design or development project; however, we do not guarantee that you will be satisfied with the end result, due to the subjective nature of things pertaining to aesthetics.
• You filed a chargeback because the shipping/delivery carrier misplaced or was unable to deliver your item; however, our responsibility for your product ends when your order has been handed over to the shipping carrier.
• You filed a chargeback because you refuse to accept the delivery of your order by the shipping/delivery carrier.
• You filed a chargeback because you returned your order to us without prior authorization from us.

We encourage you to contact us first if you have any issues with a transaction, as we are always willing to work with you to find a mutually agreeable solution.

We hope that all disputes can be resolved amicably and without the need for legal action or debt collection efforts. However, we take the protection of our business and our customers seriously and will take all necessary actions to protect our interests in the event of a fraudulent or unjustified chargeback.